Shop Policies

Effective Date: August 1, 2024

Welcome to Undine Grimoires. By accessing or using our website and it’s shop, you agree to be bound by the following Shop Policies. If you do not agree with these terms, please do not purchase item from our site.

Shipping Policy

  • Processing Time: All items are made to order, so please allow 3-7 business days for production before your order is shipped. Digital downloads are available immediately after purchase.

  • Shipping Time: Once shipped, delivery times vary by location. Estimated delivery times will be provided at checkout.

  • International Shipping: We offer international shipping on physical products. Please note that delivery times may vary based on your country’s customs process. Any customs fees or taxes are the buyer’s responsibility.

Return & Refund Policy

  • Physical Products: All sales are final, as each product is made to order. We do not accept returns or exchanges unless your item arrives damaged or defective.

    • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We’ll be happy to issue a replacement or refund.

  • Digital Downloads: Due to the nature of digital products, all digital downloads are non-refundable. If you experience any issues accessing your files, please reach out, and we’ll assist you promptly.

Cancellations

  • Orders may only be canceled within 24 hours of purchase. After this time, we cannot guarantee cancellations due to the production process.

Courses & Books

  • Courses: Refunds for courses are available within 14 days of purchase if less than 20% of the course has been accessed. No refunds will be issued after this time.

  • Books: Digital books are non-refundable. Physical books are subject to the same return policy as other physical items.

Custom Orders

At this time, we do not accept custom orders. If you’d like to see something unique in the shop, let us know, and we might create it in the future!

Customer Support

If you have any questions or concerns about your order, please contact us at [Insert Email Here]. We aim to respond within 48 hours.

Legal Disclaimer

All items and content provided by Undine Grimoires are intended for personal and educational use only. We do not guarantee specific outcomes from the use of our products. Please consult a professional for medical, legal, or financial advice.

Contact Us

If you have any questions or concerns regarding these Shop Policies, please contact us at undinegrimoires@gmail.com.